Wednesday, 16 September 2009

User-centred design vs. expert-centred design

The rather tacky graphic above is an adaptation of a figure in Edgar H Schein's Process Consultation. I have used versions of it for about the last 30 years. I am posting it unimproved, prompted by annoyance at the abuse of the term user-centred design in a post by Liz Sanders that was revived in the Design for Service blog. She seems to think that user-centred design and participatory design are mutually exclusive. Not so. The ISO standards on Human Centred Design certainly support particpatory design.

For my money, the further right a project can move on the diagram above, the better.

No comments:

Post a Comment